Latest Posts

Contracts – best practice, what you should be doing.

Why do I need a contract? If you haven’t got a written agreement between you and the customer there are no rules. It’s as simple as that. Peace of mind because if you haven’t got a contract in place, stating clear terms and conditions at the beginning, you’re leaving your business wide open to misunderstanding […]

Are you prepared for a cashless society in the next decade?

Cashpoints are disappearing. We genuinely are heading towards a cashless society – is your business prepared? It has been reported that the number of cash points will be halved in the next decade as Link moves to remove cash points and replace them with free cash points in supermarkets. Yes this may be related to […]

The secret to getting your invoices paid on time

“If your invoices aren’t getting paid, you’ve got a hobby not a business.” – Rachael Chiverton It’s so important to include the right information on your invoice if you want to get paid on time. Getting the detail right makes it far easier for customers to pay you. Yes, there are a gazillion guides to […]

Unpaid invoices – CCJ or debt collection?

When you’ve tried every other way to collect your money, sometimes the only option left is to go legal. Don’t worry about upsetting your customer because if things have got to this stage, ask yourself if they are type of customer you want to work with? Decide how you’re going to tackle the unpaid debt. […]

How to stop being your customers’ bank.

We’ve all heard of The Bank of Mum and Dad but one thing you shouldn’t have to be is The Bank of all your Customers. Now you’re probably wondering what on earth I mean by that so here’s a couple of examples where unknowingly, you’re acting as a bank for your customer. You can’t raise […]

Defensive credit control – tips and techniques

What is defensive credit control? Simply put, it’s knowing exactly what’s going on with your cashflow, being proactive about your processes, raising invoices correctly and on time and understanding your customer’s business processes so well that you can easily spot and remedy a situation where you’re in danger of not being paid on time. Allowing […]

Late payment? Get straight to the point

Your customer hasn’t paid your invoice, it’s overdue and despite sending reminders and a statement, the money still hasn’t appeared in your bank account. It’s time to pick up the phone and make that call. But you’re hesitating because nobody likes having to chase late payment. In this article I explain a few techniques for […]

Why every small business needs a CRM

As a small business owner myself, I can understand how hard it is to keep track of all your customer information and what youpromised to do when. Only this morning at 4Networking Cheadle, Delyth Evans was telling us how important it is to really know your customer. So this week I wanted to talk to […]

What is the best communication style to use with your customer?

Most definitely we should because no-one is normal. Everyone is different and we all have our own style which makes us normal. But, have you noticed how most people we meet like to do things in their own way. That’s normal too and that’s why we should pay attention to our customers and their communication […]