Category Archive: Business

What is the best communication style to use with your customer?

Most definitely we should because no-one is normal. Everyone is different and we all have our own style which makes us normal. But, have you noticed how most people we meet like to do things in their own way. That’s normal too and that’s why we should pay attention to our customers and their communication […]

Why I interview potential customers – by Karen Hyde

As Rachael says, no-one is normal, everyone is different, which makes them normal and that’s why I interview my customers. In my role as a Virtual Assistant I get to work with a diverse bunch of customers, all have a unique set requirements and different ways of working. I love the variety my job brings […]

What information can you find out at Companies House Beta?

Sometimes you just need a bit of reassurance that the product you ordered will arrive or your new customer is likely to pay you. Before you enter into any contract or place an order, it’s worth doing a simple, free check with Companies House. Back in 2014 Companies House launched a free search service which […]

Who are my ideal customers, where are they and how do I find them?

Wouldn’t it be lovely if all your customers were “ideal”? Lots of business folk talk about the “ideal customer” and I imagine when you created your business plan, you had a picture of who yours could be. Who is an ideal customer? It will be different for all of us but there’s one thing which […]

GDPR – Practical help for SME

Following on from my blog “What is GDPR and what does it mean for small business?” I was contacted by a number of you asking if you could some more detailed advice on the differences between the Data Protection Act and the new GDPR. This isn’t my area of expertise, so I asked around and […]

Chasing overdue payments – when is the best time to phone your client?

Nobody I’ve spoken to likes chasing overdue payments. It’s one of those things we tend to put off because we’re so British. We probably worry more about upsetting the client than getting the money we’re owed. Does this sound about right to you? Avoiding calling about overdue payments Let me take another guess. You are […]

Why should you use a script when making calls?

We’re too British! “I don’t like picking up the phone to ask for money even when that money is mine! “ That’s a statement I hear all the time. It’s worng but it’s been ingrained in us since childhood, you shouldn’t ask for things – apart from when you should! In this blog I am […]

What is GDPR and what does it mean for my small business?

I’m not a specialist in Data Protection, or the laws surrounding it, however I know as a small business it really is vital for us to be aware of. So I did some research and I’ve put together this blog of my views on the General Data Protection Regulation which will come into force next […]

What is the Late Payment of Commercial Debt (Interest) Act 1998?

If you are a small business, you will know how late payment can cause havoc with your cash flow. What can you do about it? You can apply interest to overdue payments The Late Payment of Commercial Debts (Interest) Act 1998 is a Statutory instrument made on 4 October 1998 which came into force in […]

My view of the Queen’s Speech 2017 and what will it mean for small businesses?

What does the Queen’s speech mean? What does leaving Brexit mean? What were the bills talked about and what’s their impact? Personally, I’m comppleetely confused and baffled, everywhere you look someone is interpreting it differently and nowhere could I find a good summary, so here’s what I thought…. What do we really know about delivering […]