Category Archive: Business

Are you prepared for a cashless society in the next decade?

Cashpoints are disappearing. We genuinely are heading towards a cashless society – is your business prepared? It has been reported that the number of cash points will be halved in the next decade as Link moves to remove cash points and replace them with free cash points in supermarkets. Yes this may be related to […]

The secret to getting your invoices paid on time

“If your invoices aren’t getting paid, you’ve got a hobby not a business.” – Rachael Chiverton It’s so important to include the right information on your invoice if you want to get paid on time. Getting the detail right makes it far easier for customers to pay you. Yes, there are a gazillion guides to […]

Defensive credit control – tips and techniques

What is defensive credit control? Simply put, it’s knowing exactly what’s going on with your cashflow, being proactive about your processes, raising invoices correctly and on time and understanding your customer’s business processes so well that you can easily spot and remedy a situation where you’re in danger of not being paid on time. Allowing […]

Late payment? Get straight to the point

Your customer hasn’t paid your invoice, it’s overdue and despite sending reminders and a statement, the money still hasn’t appeared in your bank account. It’s time to pick up the phone and make that call. But you’re hesitating because nobody likes having to chase late payment. In this article I explain a few techniques for […]

Why every small business needs a CRM

As a small business owner myself, I can understand how hard it is to keep track of all your customer information and what youpromised to do when. Only this morning at 4Networking Cheadle, Delyth Evans was telling us how important it is to really know your customer. So this week I wanted to talk to […]

What is the best communication style to use with your customer?

Most definitely we should because no-one is normal. Everyone is different and we all have our own style which makes us normal. But, have you noticed how most people we meet like to do things in their own way. That’s normal too and that’s why we should pay attention to our customers and their communication […]

Why I interview potential customers – by Karen Hyde

As Rachael says, no-one is normal, everyone is different, which makes them normal and that’s why I interview my customers. In my role as a Virtual Assistant I get to work with a diverse bunch of customers, all have a unique set requirements and different ways of working. I love the variety my job brings […]

What information can you find out at Companies House Beta?

Sometimes you just need a bit of reassurance that the product you ordered will arrive or your new customer is likely to pay you. Before you enter into any contract or place an order, it’s worth doing a simple, free check with Companies House. Back in 2014 Companies House launched a free search service which […]

Who are my ideal customers, where are they and how do I find them?

Wouldn’t it be lovely if all your customers were “ideal”? Lots of business folk talk about the “ideal customer” and I imagine when you created your business plan, you had a picture of who yours could be. Who is an ideal customer? It will be different for all of us but there’s one thing which […]