Category Archive: Business

Chasing overdue payments – when is the best time to phone your client?

Nobody I’ve spoken to likes chasing overdue payments. It’s one of those things we tend to put off because we’re so British. We probably worry more about upsetting the client than getting the money we’re owed. Does this sound about right to you? Avoiding calling about overdue payments Let me take another guess. You are […]

Why should you use a script when making calls?

We’re too British! “I don’t like picking up the phone to ask for money even when that money is mine! “ That’s a statement I hear all the time. It’s worng but it’s been ingrained in us since childhood, you shouldn’t ack for things – apart from when you should! In this blog I am […]

What is GDPR and what does it mean for my small business?

I’m not a specialist in Data Protection, or the laws surrounding it, however I know as a small business it really is vital for us to be aware of. So I did some research and I’ve put together this blog of my views on the General Data Protection Regulation which will come into force next […]

What is the Late Payment of Commercial Debt (Interest) Act 1998?

If you are a small business, you will know how late payment can cause havoc with your cash flow. What can you do about it? You can apply interest to overdue payments The Late Payment of Commercial Debts (Interest) Act 1998 is a Statutory instrument made on 4 October 1998 which came into force in […]

My view of the Queen’s Speech 2017 and what will it mean for small businesses?

What does the Queen’s speech mean? What does leaving Brexit mean? What were the bills talked about and what’s their impact? Personally, I’m comppleetely confused and baffled, everywhere you look someone is interpreting it differently and nowhere could I find a good summary, so here’s what I thought…. What do we really know about delivering […]

How can a Virtual Assistant say No without burning bridges?

There are a few reasons why a Virtual Assistant may need to turn down work, but when handled carefully, there’s positive outcome for everybody. You’ve run your new client checklist, had a first conversation with the client and you realise you’re going to have to turn down the work. How can you do that in […]

Accepting a new client – checklist for Virtual Assistants

You’ve been approached by your first client. Your initial reaction is to say “yes” to anything they request, whether that is 30 day credit terms, no payment up front, a job that’s outside your comfort zone, something you actually haven’t planned to do but you think you are capable of. How do I know that? […]

Networking doesn’t work, so, why do I keep going?

#4NetworkingDoesNotWork, I get nothing from it, it won’t work for me. You know I wax lyrical about 4N. However, it isn’t just me who gets anything out of 4N, here is an article by Sally Mahers (someone I’ve never met) but who sums up the power of 4N beautifully. http://blog.theintelligentvacompany.co.uk/…/an-open-letter-… I’ve put an extract from […]

Should I join a crowdsourcing website to get new clients?

Those of you who read my blog know how much I advocate networking. There’s nothing like it for meeting new people, connecting people with similar skills and finding individuals who can help each other. You’ll also know that nearly all of my customers came from networking referrals and introductions. But what if you are just […]