Category Archive: Cashflow

What is the best communication style to use with your customer?

Most definitely we should because no-one is normal. Everyone is different and we all have our own style which makes us normal. But, have you noticed how most people we meet like to do things in their own way. That’s normal too and that’s why we should pay attention to our customers and their communication […]

Should I mirror my customer’s style or just be myself?

Last week’s guest blog touched on building great working relationships with customers. You begin building trust from the moment you meet someone or talk to a new customer on the phone. The question is, should we stick to our personal styles or use mirroring to build rapport? As humans, we begin to like someone when […]

Why I interview potential customers – by Karen Hyde

As Rachael says, no-one is normal, everyone is different, which makes them normal and that’s why I interview my customers. In my role as a Virtual Assistant I get to work with a diverse bunch of customers, all have a unique set requirements and different ways of working. I love the variety my job brings […]

What information can you find out at Companies House Beta?

Sometimes you just need a bit of reassurance that the product you ordered will arrive or your new customer is likely to pay you. Before you enter into any contract or place an order, it’s worth doing a simple, free check with Companies House. Back in 2014 Companies House launched a free search service which […]

Are credit checks for new customers expensive?

Are you a small business or freelancer about to start work on a long-term project with a new customer? Perhaps you’re a bit worried about how and when you will get paid. You know you need to run credit checks, but are they expensive? It’s always great news when you get a big project in […]

Who are my ideal customers, where are they and how do I find them?

Wouldn’t it be lovely if all your customers were “ideal”? Lots of business folk talk about the “ideal customer” and I imagine when you created your business plan, you had a picture of who yours could be. Who is an ideal customer? It will be different for all of us but there’s one thing which […]

Review your contract for every new product or service

When you’re a small business, reviewing or writing specific terms is probably not top of your to-do list, but I bet having a healthy cash flow is definitely a number one priority. If your business sells a range of products or services, your contract with your customer needs to be tailored to cover every eventuality […]

Chasing overdue payments – when is the best time to phone your client?

Nobody I’ve spoken to likes chasing overdue payments. It’s one of those things we tend to put off because we’re so British. We probably worry more about upsetting the client than getting the money we’re owed. Does this sound about right to you? Avoiding calling about overdue payments Let me take another guess. You are […]

Why should you use a script when making calls?

We’re too British! “I don’t like picking up the phone to ask for money even when that money is mine! “ That’s a statement I hear all the time. It’s worng but it’s been ingrained in us since childhood, you shouldn’t ask for things – apart from when you should! In this blog I am […]