IMPROVING INVOICING AND CREDIT COLLECTION PERFORMANCE.
HEAR RACHAEL ON THE JEREMY VINE SHOW.
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IMPROVING INVOICING AND CREDIT COLLECTION PERFORMANCE.
HEAR RACHAEL ON THE JEREMY VINE SHOW.
Contact
Most definitely we should because no-one is normal. Everyone is different and we all have our own style which makes us normal. But, have you noticed how most people we meet like to do things in their own way. That’s normal too and that’s why we should pay attention to our customers and their communication […]
Last week’s guest blog touched on building great working relationships with customers. You begin building trust from the moment you meet someone or talk to a new customer on the phone. The question is, should we stick to our personal styles or use mirroring to build rapport? As humans, we begin to like someone when […]
As Rachael says, no-one is normal, everyone is different, which makes them normal and that’s why I interview my customers. In my role as a Virtual Assistant I get to work with a diverse bunch of customers, all have a unique set requirements and different ways of working. I love the variety my job brings […]
Sometimes you just need a bit of reassurance that the product you ordered will arrive or your new customer is likely to pay you. Before you enter into any contract or place an order, it’s worth doing a simple, free check with Companies House. Back in 2014 Companies House launched a free search service which […]
Are you a small business or freelancer about to start work on a long-term project with a new customer? Perhaps you’re a bit worried about how and when you will get paid. You know you need to run credit checks, but are they expensive? It’s always great news when you get a big project in […]
Wouldn’t it be lovely if all your customers were “ideal”? Lots of business folk talk about the “ideal customer” and I imagine when you created your business plan, you had a picture of who yours could be. Who is an ideal customer? It will be different for all of us but there’s one thing which […]
When you’re a small business, reviewing or writing specific terms is probably not top of your to-do list, but I bet having a healthy cash flow is definitely a number one priority. If your business sells a range of products or services, your contract with your customer needs to be tailored to cover every eventuality […]
We’ve all been there, you know, that customer who you don’t want to ring and ask for the money for that outstanding invoice. You know it’s your money, you know you are being their bank (for free) but you still feel uncomfortable when you think about picking up the phone. In one of my latest […]
Nobody I’ve spoken to likes chasing overdue payments. It’s one of those things we tend to put off because we’re so British. We probably worry more about upsetting the client than getting the money we’re owed. Does this sound about right to you? Avoiding calling about overdue payments Let me take another guess. You are […]
We’re too British! “I don’t like picking up the phone to ask for money even when that money is mine! “ That’s a statement I hear all the time. It’s worng but it’s been ingrained in us since childhood, you shouldn’t ask for things – apart from when you should! In this blog I am […]