Category Archive: Credit Control

The importance of your communication mindset

We all use different ways to communicate in our businesses. We might speak with colleagues, suppliers, customers and prospective customers using the telephone or in person. We also write letters, send emails and create social media posts to inform, discuss and advise, and we all have our favourite method of communication. This is why having […]

New Workshop – Why do you talk to me like that?

In February, I’m excited to be running a Communications and Cashflow workshop at the Warrington Golf Club with James Perryman from MomentUs. James is known as the Communication King and I’ll be there as the Cashflow Queen, wearing my crown! Together we are helping business owners and staff members learn how to deal with common […]

What do you need to check when thinking about your contract?

There are six elements to every legal contract and I cannot recommend enough that you get your contract professionally written and reviewed regularly. There are so many times consumers and businesses get caught out by badly written contracts. Yes, it costs money to create a solid contract, but I am sure it will cost a […]

When should I raise my invoice? Why does it matter?

A question I sometimes get asked by my clients is “when is the best time to raise an invoice” and it can vary from client to client, depending on the type of business and the terms in their contract. Ideally, an invoice should be raised as soon as your customer wants your product or service […]

How long does an average company take to pay an invoice?

Even though you could send the same invoice for the same product or service to two different companies you’ll probably find one of the companies pays you quicker than the other. You might find one company pays up front and extracting money from the other company is like squeezing water from a stone. Overall there […]

Why should you have terms and conditions in place?

Why do I need T’s and C’s? Every company needs some form of agreement to provide a product or service to a customer. These are usually called Terms and Conditions however you may see them called Terms of Use, Terms of Reference or Terms of Acceptance, which generally mean the same thing. They’re all documents […]

Can I update my existing terms?

As a business owner or employee, from time to time you might need to change your terms of business and/or the contract your clients agree to when they are using your products and services. This might be because: You want to change your payment terms, e.g. from a one-off payment to monthly billing. You want […]

Is your contract delaying your ability to raise an invoice?

This is an interesting question to answer as it doesn’t apply to all businesses and obviously doesn’t apply when payment is taken up front. However, there are some cases where you’ll provide a product or service to a client but for various reasons, you can’t invoice them straight away, this is normally because there’s something […]