Category Archive: Credit Control

How can you increase your cashflow on blue Monday?

Christmas has been and gone, the decorations put away and everything looks bare and empty. The weather’s cold, drizzly and the mornings are still dark and gloomy. If you turned on the radio or seen any online news today, you probably know today is Blue Monday; the day in the year when we’re supposed to […]

Do you dream of being paid on time, everytime?

Would it be a dream come true if your cash flow was always positive because your customers pay your invoices on time, every time? The main reason cash flow suffers is because of late payment and because they’re our lovely customers and we don’t want to lose or upset them, we just sit there, wait […]

Struggling to get your invoices paid before Christmas? (Or anytime)

8 Days ‘til Christmas It’ll will be here before you know it. Now’s the time to reconcile and check what what invoices are still outstanding and pick up the phone.  This week’s your last chance before Christmas. The pain of asking for invoice payment Unpaid invoices and late payments are a huge problem for small businesses. […]

Contracts – best practice, what you should be doing.

Why do I need a contract? If you haven’t got a written agreement between you and the customer there are no rules. It’s as simple as that. Peace of mind because if you haven’t got a contract in place, stating clear terms and conditions at the beginning, you’re leaving your business wide open to misunderstanding […]

The secret to getting your invoices paid on time

“If your invoices aren’t getting paid, you’ve got a hobby not a business.” – Rachael Chiverton It’s so important to include the right information on your invoice if you want to get paid on time. Getting the detail right makes it far easier for customers to pay you. Yes, there are a gazillion guides to […]

Unpaid invoices – CCJ or debt collection?

When you’ve tried every other way to collect your money, sometimes the only option left is to go legal. Don’t worry about upsetting your customer because if things have got to this stage, ask yourself if they are type of customer you want to work with? Decide how you’re going to tackle the unpaid debt. […]

How to stop being your customers’ bank.

We’ve all heard of The Bank of Mum and Dad but one thing you shouldn’t have to be is The Bank of all your Customers. Now you’re probably wondering what on earth I mean by that so here’s a couple of examples where unknowingly, you’re acting as a bank for your customer. You can’t raise […]

Defensive credit control – tips and techniques

What is defensive credit control? Simply put, it’s knowing exactly what’s going on with your cashflow, being proactive about your processes, raising invoices correctly and on time and understanding your customer’s business processes so well that you can easily spot and remedy a situation where you’re in danger of not being paid on time. Allowing […]

Why every small business needs a CRM

As a small business owner myself, I can understand how hard it is to keep track of all your customer information and what youpromised to do when. Only this morning at 4Networking Cheadle, Delyth Evans was telling us how important it is to really know your customer. So this week I wanted to talk to […]