Category Archive: Customer Relationships

What is the best communication style to use with your customer?

Most definitely we should because no-one is normal. Everyone is different and we all have our own style which makes us normal. But, have you noticed how most people we meet like to do things in their own way. That’s normal too and that’s why we should pay attention to our customers and their communication […]

Should I mirror my customer’s style or just be myself?

Last week’s guest blog touched on building great working relationships with customers. You begin building trust from the moment you meet someone or talk to a new customer on the phone. The question is, should we stick to our personal styles or use mirroring to build rapport? As humans, we begin to like someone when […]

Why I interview potential customers – by Karen Hyde

As Rachael says, no-one is normal, everyone is different, which makes them normal and that’s why I interview my customers. In my role as a Virtual Assistant I get to work with a diverse bunch of customers, all have a unique set requirements and different ways of working. I love the variety my job brings […]

What information can you find out at Companies House Beta?

Sometimes you just need a bit of reassurance that the product you ordered will arrive or your new customer is likely to pay you. Before you enter into any contract or place an order, it’s worth doing a simple, free check with Companies House. Back in 2014 Companies House launched a free search service which […]

Interview with a Virtual Assistant

What’s it like to be a Virtual Assistant? Even the title seems quite mysterious.  Where do they work and what’s it like to be one? I decided to ask Karen, a VA in my network group. I know you’re virtual but do you have a real office? Yes, my office is a dedicated room in my home. […]

How can a Virtual Assistant say No without burning bridges?

There are a few reasons why a Virtual Assistant may need to turn down work, but when handled carefully, there’s positive outcome for everybody. You’ve run your new client checklist, had a first conversation with the client and you realise you’re going to have to turn down the work. How can you do that in […]

Networking doesn’t work, so, why do I keep going?

#4NetworkingDoesNotWork, I get nothing from it, it won’t work for me. You know I wax lyrical about 4N. However, it isn’t just me who gets anything out of 4N, here is an article by Sally Mahers (someone I’ve never met) but who sums up the power of 4N beautifully.…/an-open-letter-… I’ve put an extract from […]

Virtual Assistant who is new to networking? Read these 6 top tips

As a virtual assistant, your comfort zone is getting things done for other businesses. Quietly working behind the scene in your office or dining room with little company, apart from your pet and or children. So you have read 5 ways to go networking as virtual assistant which talked first about business networking, however, you’ve […]