Category Archive: Customer Relationships

How to get the most from your networking 121s and coffee chats.

The phrase “would you like a coffee?” is often heard at networking meetings and business shows. Whilst hot beverages are almost certainly involved, having the opportunity to chat with someone on a one to one (121) basis can be extremely valuable. This time together, away from the office and other distractions, can lead to profitable […]

How to identify what’s draining your time

As a business owner you have the same number of hours in the day as your staff, your suppliers and your family. So why does it feel like you’re always tired? There’s never enough time to do the things you want to do? Are you always up against deadlines? Are you able to focus on […]

New Workshop – Why do you talk to me like that?

In February, I’m excited to be running a Communications and Cashflow workshop at the Warrington Golf Club with James Perryman from MomentUs. James is known as the Communication King and I’ll be there as the Cashflow Queen, wearing my crown! Together we are helping business owners and staff members learn how to deal with common […]

What do you need to check when thinking about your contract?

There are six elements to every legal contract and I cannot recommend enough that you get your contract professionally written and reviewed regularly. There are so many times consumers and businesses get caught out by badly written contracts. Yes, it costs money to create a solid contract, but I am sure it will cost a […]

How long does an average company take to pay an invoice?

Even though you could send the same invoice for the same product or service to two different companies you’ll probably find one of the companies pays you quicker than the other. You might find one company pays up front and extracting money from the other company is like squeezing water from a stone. Overall there […]

What you can do instead of offering a free trial

What do you do when you’ve got a new customer and they want to try your product or service before paying? Do you offer them free samples or a free trial? You might want to let them try your product or service for a 7 day trial, or a 30 day trial and make sure […]

What is a Written Word Agreement?

A written word agreement is exactly what it sounds like, it’s writing down things you have agreed verbally between yourself and your client. There’s the saying, “the pen is mightier than the sword” and this is especially true in business where things that have been agreed and written down will stand up if ever there […]

Why should you have terms and conditions in place?

Why do I need T’s and C’s? Every company needs some form of agreement to provide a product or service to a customer. These are usually called Terms and Conditions however you may see them called Terms of Use, Terms of Reference or Terms of Acceptance, which generally mean the same thing. They’re all documents […]

Can I update my existing terms?

As a business owner or employee, from time to time you might need to change your terms of business and/or the contract your clients agree to when they are using your products and services. This might be because: You want to change your payment terms, e.g. from a one-off payment to monthly billing. You want […]