Category Archive: Customer Relationships

How can you increase your cashflow on blue Monday?

Christmas has been and gone, the decorations put away and everything looks bare and empty. The weather’s cold, drizzly and the mornings are still dark and gloomy. If you turned on the radio or seen any online news today, you probably know today is Blue Monday; the day in the year when we’re supposed to […]

Do you dream of being paid on time, everytime?

Would it be a dream come true if your cash flow was always positive because your customers pay your invoices on time, every time? The main reason cash flow suffers is because of late payment and because they’re our lovely customers and we don’t want to lose or upset them, we just sit there, wait […]

Contracts – best practice, what you should be doing.

Why do I need a contract? If you haven’t got a written agreement between you and the customer there are no rules. It’s as simple as that. Peace of mind because if you haven’t got a contract in place, stating clear terms and conditions at the beginning, you’re leaving your business wide open to misunderstanding […]

Why every small business needs a CRM

As a small business owner myself, I can understand how hard it is to keep track of all your customer information and what youpromised to do when. Only this morning at 4Networking Cheadle, Delyth Evans was telling us how important it is to really know your customer. So this week I wanted to talk to […]

What is the best communication style to use with your customer?

Most definitely we should because no-one is normal. Everyone is different and we all have our own style which makes us normal. But, have you noticed how most people we meet like to do things in their own way. That’s normal too and that’s why we should pay attention to our customers and their communication […]

Should I mirror my customer’s style or just be myself?

Last week’s guest blog touched on building great working relationships with customers. You begin building trust from the moment you meet someone or talk to a new customer on the phone. The question is, should we stick to our personal styles or use mirroring to build rapport? As humans, we begin to like someone when […]

Why I interview potential customers – by Karen Hyde

As Rachael says, no-one is normal, everyone is different, which makes them normal and that’s why I interview my customers. In my role as a Virtual Assistant I get to work with a diverse bunch of customers, all have a unique set requirements and different ways of working. I love the variety my job brings […]

What information can you find out at Companies House Beta?

Sometimes you just need a bit of reassurance that the product you ordered will arrive or your new customer is likely to pay you. Before you enter into any contract or place an order, it’s worth doing a simple, free check with Companies House. Back in 2014 Companies House launched a free search service which […]

Interview with a Virtual Assistant

What’s it like to be a Virtual Assistant? Even the title seems quite mysterious.  Where do they work and what’s it like to be one? I decided to ask Karen, a VA in my network group. I know you’re virtual but do you have a real office? Yes, my office is a dedicated room in my home. […]