Category Archive: Customer Relationships

Can one new habit make your business grow?

We all have habits, whether we realise it or not. Some habits are good, like turning up on time, drinking plenty of water, getting a good night’s sleep, planning your day, making your sales calls, doing the accounts and invoicing routinely every day. There is a big crossover with your personal habits and your business […]

Time and Task Management – The Easy Way to Get More Done

Time and Task Management – The Easy Way to Get More Done We’re all looking for ways to get the most out of life. We work hard in our jobs to achieve different goals at different stages of our lives. Sometimes these goals are just for ourselves and sometimes our goals affect our families, our […]

The Top Three Pains of Being a Business Owner

No one said running a business is easy all the time. In fact, sometimes it can be pretty hard going and from time to time it makes you wonder why you started up in the first place. I meet lots of business owners, either through meetings with my clients or at networking events, and although […]

Does your USP kick butt?

Your USP. Your Unique Selling Point. This is the reason why someone will choose your product or service above someone else’s product or service. This is the reason why someone wants to deal with you and your company. What makes you unique? Are you sure? Does your USP kick butt? Figuring out your USP should […]

The importance of your communication mindset

We all use different ways to communicate in our businesses. We might speak with colleagues, suppliers, customers and prospective customers using the telephone or in person. We also write letters, send emails and create social media posts to inform, discuss and advise, and we all have our favourite method of communication. This is why having […]

How to get the most from your networking 121s and coffee chats.

The phrase “would you like a coffee?” is often heard at networking meetings and business shows. Whilst hot beverages are almost certainly involved, having the opportunity to chat with someone on a one to one (121) basis can be extremely valuable. This time together, away from the office and other distractions, can lead to profitable […]

How to identify what’s draining your time

As a business owner you have the same number of hours in the day as your staff, your suppliers and your family. So why does it feel like you’re always tired? There’s never enough time to do the things you want to do? Are you always up against deadlines? Are you able to focus on […]

New Workshop – Why do you talk to me like that?

In February, I’m excited to be running a Communications and Cashflow workshop at the Warrington Golf Club with James Perryman from MomentUs. James is known as the Communication King and I’ll be there as the Cashflow Queen, wearing my crown! Together we are helping business owners and staff members learn how to deal with common […]