Category Archive: Customer Relationships

What do you need to check when thinking about your contract?

There are six elements to every legal contract and I cannot recommend enough that you get your contract professionally written and reviewed regularly. There are so many times consumers and businesses get caught out by badly written contracts. Yes, it costs money to create a solid contract, but I am sure it will cost a […]

How long does an average company take to pay an invoice?

Even though you could send the same invoice for the same product or service to two different companies you’ll probably find one of the companies pays you quicker than the other. You might find one company pays up front and extracting money from the other company is like squeezing water from a stone. Overall there […]

What you can do instead of offering a free trial

What do you do when you’ve got a new customer and they want to try your product or service before paying? Do you offer them free samples or a free trial? You might want to let them try your product or service for a 7 day trial, or a 30 day trial and make sure […]

What is a Written Word Agreement?

A written word agreement is exactly what it sounds like, it’s writing down things you have agreed verbally between yourself and your client. There’s the saying, “the pen is mightier than the sword” and this is especially true in business where things that have been agreed and written down will stand up if ever there […]

Why should you have terms and conditions in place?

Why do I need T’s and C’s? Every company needs some form of agreement to provide a product or service to a customer. These are usually called Terms and Conditions however you may see them called Terms of Use, Terms of Reference or Terms of Acceptance, which generally mean the same thing. They’re all documents […]

Can I update my existing terms?

As a business owner or employee, from time to time you might need to change your terms of business and/or the contract your clients agree to when they are using your products and services. This might be because: You want to change your payment terms, e.g. from a one-off payment to monthly billing. You want […]

How Much Does A Contract Cost?

The cost of a contract can vary from company to company. It depends what clauses you want to include, what laws apply to your company, what you want your contract to cover and how you intend to use it. What are you paying for? When pricing a contract, you’re paying for consultation time, knowledge and […]

10 companies, 1 day – what happened?

You know how sometimes you go on a course or workshop and you know it has a real impact. For me there has been 2 of these, they were both back in 2015 and have a massive impact on me, my choices and my business even now.  BradCamp by Brad Burton and The Networking Retreat […]

How long before a speaking engagement is it confirmed in your diary?

You’ve received a speaking enquiry. You’ve had a conversation with the event organiser. You’ve agreed the date, the audience, the fee, the travel expenses. Basically you’ve agreed everything, but at what point does it become a firm booking in your diary? The answer to that question is: It Depends It depends on you. It depends […]