Getting Paid before Christmas – Day 12 Top Tip
By spending some time today looking at any queries that you’ve received and resolving them, you will not only feel fabulous but have less on your mind over Christmas.
If your invoice is clearly worded and you only invoice upon completion of agreed milestones, then in a perfect world, you shouldn’t have any queries delaying payment. But we all know the world isn’t perfect.
Now why would you think a customer shouldn’t pay?
If your invoicing process is robust and your invoices clear (to make sure your process is, download a copy of my free ebook from here) then no-one should ever be put in this category. However as I mentioned before no-one is perfect.
Obviously I can’t answer every shouldn’t pay query in this blog, so here are the 3 most common ones I’ve come across:
1 – I don’t know what the invoice is for!
You have put a description they don’t recognise. Go back to your order book and see what you wrote down they wanted. If your invoicing system is robust and you’ve read and implemented my free guide you should never receive this as a query.
2 – We didn’t order/receive the goods.
If they are disputing the items, go back to your ordering system and find the confirmation or order request they sent you/you sent them and if the items are the same email them a copy. If they are different credit and re-invoice them correctly.
3 – You’ve charged an incorrect amount.
If they are disputing the cost, go back to your ordering system and find the confirmation or order request they sent you/you sent them and if the costs are the same email them a copy. If they are different credit and re-invoice them correctly.
So spend some time today resolving any queries that have been logged, go into the Christmas knowing none of your outstanding invoices should be paid in the New Year.
By doing this task today, you are also certain your cashflow forecast for the festive period is accurate, your invoices should be paid and your customer pleased that they’ve had a quick resolution to their queries.