Getting paid before Christmas – Day 4 Top Tip
My clients always start off being nervous about making this call, they commonly say “But I can’t chase an invoice when it isn’t due!” or “It’s rude to call up about an invoice I only just sent”.
STOP BEING BRITISH – you are not ringing to chase for money, you are not hassling them for a payment date. You are making a customer service satisfaction call.
So far we in our countdown to Christmas we have looked at 3 ways you can assist yourself in getting paid before Christmas, they were:
Day 1- Get everything invoiced
Day 2 – Phoning overdue invoices
Day 3 – Checking which invoices have been paid
So now we are on Day 4, it’s time to pick up the phone again….
You are simply following up with your customer to make sure everything was to their expectation, providing additional support should they have any further questions about your product or service and making sure that the spam box hasn’t eaten your invoice (if you email invoices), or Royal Mail haven’t lost it in the Christmas post.
Both Sam Pratt, Production manager at Captive North and Sue Lister Owner of Tresil web designs have worked with me to implement these calls.
Their full testimonials are on my website, below is a short extract from both of their testimonials:
First from Sam “But with Rachael’s advice we were able to build relationships with these clients that enabled us to be paid on time, every time.”
Next from Sue “I’ve learnt that credit control is a new type of customer service. And it makes perfect sense.”
So what is stopping you? Pick up that phone, build those relationships check your invoice has been received.
By doing this you will be assisting with the challenge of getting paid before Christmas and improving your cashflow at this time of year.