Who is responsible for customer service?
Who is responsible for customer service? You know I’m passionate about making customer service central to your collections processes. So this week, instead of a guest blog, I wanted to share with you a video from a fabulous person called Alasdair McGill . Alasdair helps his clients create better organisations. Together.
He has a fabulous YouTube channel full of helpful videos.
This one really impressed me so I wanted to share it with all of you. “Who is responsible for customer service?” and why it isn’t as simple as you think it is!
As you know I see this as a critical part of you getting paid without asking for money, so please do watch this and give me your thoughts on what he has said and if this video leads you to make any changes in your business.
I want to thank Alasdair for sharing his knowledge so freely with everyone and making such fabulous videos. He is one of the people who inspires me to get my YouTube Videos better each week.
Also if you want to connect with Ali – as you may have guessed he’s also passionate about cycling, so he loves talking anything bikes too!
Until next time don’t forget customer service should be integral into your collections process so remember you are speaking to a person, not a purse.