Testimonials

It was an absolute pleasure working with Rachael. She was prompt, answered all my questions with ease and professionalism at all times. She delivered fantastic work, upgrading our contracts to be GDPR compliant and smoothing over our kinks. We can’t thank you enough

Writing my Terms and Conditions was something I'd been putting off for a while. I had the basics but kept worrying I'd left something out. Then I met Rachael Chiverton and joined the Getting Paid Support Group.

If you're struggling to write your contracts or business terms and conditions, I'd certainly recommend getting professional help from Rachael.

As a Virtual Business Assistant, my terms are specific to the services I perform. I didn't want my terms to come across as highly restrictive but I needed them to be precise, thorough and to cover all eventualities.

It felt like a huge piece of work and I dreaded getting started. I was tempted to do a cut and paste job but decided it was the wrong thing to do.

I believe in plain English too so I wanted by terms to be short, concise and written in a way that's easy to understand.

I also wanted them to be published on my website. My business philosophy is about making it easier for my clients to work with me.

Rachael's done a cracking job with my terms and conditions and I'm proud to have them out there.

In the Getting Paid Support Group, Rachael has guided us through every aspect of business credit control, invoicing and has provided coaching in how to have those difficult conversations with clients about YOUR money.

5 ways I've benefited from Getting Paid Support

* Conviction - I truly understand what these terms mean for my business and clients. My Terms of Business are the set of rules by which I operate.

* Consistency - All clients agree to the same terms. If your terms are well-written you will never need to create different terms for different clients. If you do agree a different condition with your client, you'll always have the to write a single exception clause.

* Courage -Because my terms are clear and I know them so well, I'm not scared to pick up the phone.

* Clarity - My clients understand how my business operates, what they can expect from me and what I can expect from them.

* Confidence - A good set of terms enhances the reputation of my business and. Clients are likely to view my business as professional and of a high-standard which in turn they feel confident to do business with me.

Terms and conditions: 3 common mistakes

Can you spot what's wrong? At first glance you may feel there's nothing wrong with these terms. You may have similar terms like this, and if so perhaps you should talk to Rachael.

* An initial phone consultation or meeting is free for new clients.

* Either party has the right to cancel services or deliverables by giving ten days' advance written notice to the other party.

* Prior to the commencement of a new project or task, we will send a letter of engagement with the agreed statement of work and delivery schedule.

Rachael provided an efficient contract service and didn’t bamboozle me with legal jargon, everything was explained in a language I could understand and it was helpful to be able to freely discuss aspects of my business and Rachael was able to offer advice and guidance on how best to deal with these areas - either wording that could be used in the contract or management by exception. Overall what I thought would be a real pain to sort out turned out to be really simple to tick off my to do list with confidence. This was all down to Rachael’s expertise and experience. Thank you

Recently I asked Rachael to help me revise one of my contracts. She took the time and effort to understand what was working and not working for me with my current contract, made lots of helpful suggestions to remedy issues and more besides and re-drafted the contract promptly. Thanks Rachael!

We are a small video production company where cash flow is key to the running of our business. We have a few large companies as clients and getting payment on time can be tricky due to their complex systems.

But with Rachael's advice we were able to build relationships with these clients that enabled us to be paid ontime, every time. This has enabled us to take on more work and thus grow the company.'

Rachael is great at what she does, she has drafted up some contracts for me allowing me peace of mind. It was done in an orderly fashion with a super quick turnaround. Thanks Rachael and look forward to working with you again.

In June of 2013, Rachael Chiverton Ltd was tasked to update user manuals in preparation for a new team. I am one of the two senior members of this team and as such was very impressed by the clarity of all the manuals (of which there are 26) and the ease with which the team members were able to follow these.

The manuals have been a great asset and a credit to Rachael.