Writing my Terms and Conditions was something I’d been putting off for a while.
This week’s guest blog comes from Karen Hyde, a member of the VIP Support Group and she’s a Virtual Business Assistant who provides flexible support for busy businesses and individuals. Writing my Terms and Conditions was something I’d been putting off for a while. I had the basics but kept worrying I’d left something out. Then I met Rachel Chiverton and joined the Getting Paid Support Group.
Over to Karen
If you’re struggling to write your contracts or business terms and conditions, I’d certainly recommend getting professional help from Rachel.
As a Virtual Business Assistant, my terms are specific to the services I perform. I didn’t want my terms to come across as highly restrictive but I needed them to be precise, thorough and to cover all eventualities.
It felt like a huge piece of work and I dreaded getting started. I was tempted to do a cut and paste job but decided it was the wrong thing to do.
I believe in plain English too so I wanted by terms to be short, concise and written in a way that’s easy to understand.
I also wanted them to be published on my website. My business philosophy is about making it easier for my clients to work with me.
Rachel’s done a cracking job with my terms and conditions and I’m proud to have them out there.
In the Getting Paid Support Group, Rachel has guided us through every aspect of business credit control, invoicing and has provided coaching in how to have those difficult conversations with clients about YOUR money.
5 ways I’ve benefited from Getting Paid Support
* Conviction – I truly understand what these terms mean for my
business and clients. My Terms of Business are the set of rules by which I
* Consistency – All clients agree to the same terms. If your terms
are well-written you will never need to create different terms for different
clients. If you do agree a different condition with your client, you’ll
always have the to write a single exception clause.
* Courage -Because my terms are clear and I know them so well, I’m
not scared to pick up the phone.
* Clarity – My clients understand how my business operates, what
they can expect from me and what I can expect from them.
* Confidence – A good set of terms enhances the reputation of my
business and. Clients are likely to view my business as professional and of
a high-standard which in turn they feel confident to do business with me.
Terms and conditions: 3 common mistakes
Can you spot what’s wrong? At first glance you may feel there’s nothing
wrong with these terms. You may have similar terms like this, and if so
perhaps you should talk to Rachel.
* An initial phone consultation or meeting is free for new clients.
* Either party has the right to cancel services or deliverables by
giving ten days’ advance written notice to the other party.
* Prior to the commencement of a new project or task, we will send a
letter of engagement with the agreed statement of work and delivery